Terms & Conditions
Application of Conditions
By using the Services, you are agreeing to all of the Terms of Service. All orders are subject to availability and confirmation of the order price.
The Company: Snooty Catz Ltd
The Customer: The corporate entity, firm or individual ordering the goods from the Company
All orders are made on the following terms & conditions alone…
Prices: Unless stated to be fixed for a stated period, Snooty Catz Ltd reserves the right to change prices at any time without prior notice. All prices are inclusive of Vat.
Payment: The customer will agree to pay the full invoice amount by credit/debit card unless otherwise agreed in writing. We do not store credit card details nor do we share customer details with any 3rd parties.
Cancellations: Under the United Kingdom’s distance selling regulations you have the right to cancel your order or any item purchased online from Snooty Catz Ltd, for a full refund. If you have not yet received your order, please contact us via email or telephone as soon as possible to arrange a cancellation before the order is dispatched. If your order has already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed below. The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.
Returns: If you are not completely satisfied with your purchase simply return the goods to our warehouse within 14 days and we will issue you a full refund (excluding original delivery charges) upon receipt, subject to the terms and conditions detailed below. All good must be returned to Snooty Catz Ltd in a re-saleable condition within 14 days of delivery. Snooty Catz Ltd reserves the right to refuse the customer a credit or refund if the goods returned are not in a re-saleable condition.
– Complete the returns request on our website
– Wait for our reply to confirm return details.
Address to send returns:
138 Infirmary Road
Refunds: We will issue a full refund for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser’s credit card within 5-7 working days from processing your return and will exclude original shipping costs.
Damaged & Missing Products: The Customer must make any claims for damaged or missing product within 3 working days of receipt of delivery. Snooty Catz Ltd reserves the right to refuse any claims made after 3 working days. This does not affect the Customer’s statutory rights.
Online Product Images and Descriptions: Images on the site may differ slightly from the products supplied. In such an event, the product supplied by Snooty Catz Ltd will still be fit for the purpose of its intended use.
Overseas Orders: Snooty Catz Ltd reserves the right to treat orders from Customers outside of the UK on an individual basis.
Snooty Catz Competitions/Giveaways
1. A competition will end on the date stated in the competition’s rules
2. Entry into the competition signifies acceptance of Snooty Catz competition terms.
3. One winner will be chosen in accordance with the competition rules within 7 days of the competition end date. The winner will be notified by email.
Failure to respond to our email and provide your address within 7 days will result in another winner being chosen. The winner will then receive the product featured in the posted image.
4. Any posts relating to the competition containing anything foul or offensive will result in the person being removed from the competition.
5. Any personal contact details of entrants and/or winners will be for the sole use of Snooty Catz, in order to communicate regarding prizes and dispatch, and for marketing purposes.
We will not pass your details to any third parties.
6. This competition is offered by Snooty Catz and is open to all UK residents; except employees, agents, affiliates or suppliers of Snooty Catz and/or its subsidiaries, or family members of such persons.
7. Snooty Catz products or services are not endorsed by any social media company; this competition is offered solely by Snooty Catz Ltd.